Privacy Policy
Last updated: 12 October 2026
Oriel Woods respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase products, or contact us about custom furniture projects.
By using our website, you acknowledge the practices described in this policy, subject to your rights under applicable law.
1. Information We Collect
Depending on how you interact with Oriel Woods, we may collect the following types of information.
Personal and Contact Information
When you place an order, submit an inquiry, or contact us, we may collect your name, phone number, email address, billing address, delivery address, and other contact details you provide.
Order and Project Information
For ready-made purchases, we may collect information about the products you order, order history, delivery preferences, and relevant transaction details.
For custom furniture projects, we may collect your requirements, reference images, measurements, preferred materials and finishes, project budget, and other information necessary to discuss and complete your project.
Payment Information
Payments are processed through the payment methods made available on our website or agreed upon for a custom project.
Depending on the payment method, we may receive transaction references, payment status, and limited payment-related information. Payment card details may be handled directly by the relevant payment service provider rather than stored by Oriel Woods.
Technical Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, and basic website usage data. The information collected depends on the website services and technologies in use.
2. How We Use Your Information
We may use your information to:
Respond to inquiries and discuss custom furniture requirements.
Prepare quotations and coordinate project details.
Process orders, payments, deliveries, and installations.
Contact you about order status, changes, or delivery arrangements.
Provide customer support and resolve complaints.
Maintain website functionality, security, and performance.
Improve our products, services, and customer experience.
Meet applicable legal, tax, accounting, and recordkeeping obligations.
Prevent fraud, misuse, and unauthorised activity.
We will not use your personal information for purposes unrelated to our business activities without an appropriate basis under applicable law.
3. WhatsApp and Other Communications
If you contact us through WhatsApp, email, telephone, or another communication channel, we will use the information you provide to respond to your inquiry and manage your order or project.
Please avoid sending unnecessary sensitive personal information through messaging platforms.
Communications handled by third-party services may also be subject to those providers’ own privacy policies and terms.
4. Payments and Third-Party Services
Our website may rely on third-party services to support payments, order processing, hosting, website functionality, analytics, or other business operations.
Where applicable, these providers may process information needed to deliver their services. Their handling of that information is governed by their own terms and privacy policies, as well as applicable law.
We do not claim to store full payment card details ourselves. The information handled by Oriel Woods depends on the payment method and the payment provider used.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functionality, remember preferences, maintain shopping-cart and checkout features, and understand website performance.
Depending on the tools enabled on the website, cookies or similar technologies may also be used for analytics or advertising measurement.
You can manage cookies through your browser settings. Blocking certain cookies may affect features such as shopping-cart functionality or checkout.
Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.
6. Advertising and Analytics
We may use analytics or advertising services to understand website usage, measure campaign performance, and improve our marketing.
If services such as Meta Pixel or Google Analytics are enabled, they may collect or receive certain online activity or device information according to their configuration and applicable privacy settings.
The use of these services will depend on which tools are actually installed and active on our website. Please consult the relevant providers’ privacy information for details about their data practices.
7. When We Share Information
We may share relevant information with trusted third parties when necessary to operate our business, including:
Payment processors and financial service providers.
Delivery, transport, and installation service providers.
Website hosting, maintenance, and technical service providers.
Analytics and advertising providers, where enabled.
Professional advisers or authorities where required by law.
We aim to share only the information reasonably necessary for the relevant purpose. We do not sell personal information as a standalone product.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including completing orders, managing customer relationships, resolving disputes, maintaining business records, and meeting legal obligations.
Retention periods depend on the type of information and the circumstances in which it was collected. Information that is no longer required may be deleted or anonymised, subject to applicable legal and operational requirements.
9. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage customers to protect their accounts and devices and to avoid sharing confidential information through unsecured channels.
10. Your Privacy Rights
Subject to applicable law, you may be able to request access to personal information we hold about you, ask for inaccurate information to be corrected, request deletion where appropriate, or raise concerns about how your information is used.
Some information may need to be retained to fulfil legal, accounting, transaction, or dispute-resolution requirements.
To make a privacy-related request, contact us through the contact details provided on our website. We may need to verify your identity before responding.
11. Children’s Privacy
Our website and services are intended for people making furniture inquiries or purchases, not for children to use independently. We do not knowingly seek to collect personal information directly from children without appropriate authorisation where required by law.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.
12. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external services.
We recommend reviewing the privacy policy of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy as our services, website features, or legal obligations change.
Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact Oriel Woods through the contact details or WhatsApp option provided on our website.
Please include enough information for us to understand your request without sending unnecessary sensitive personal details.
